SR IT OPERATIONS ANALYST

Job description

IT Senior Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role: The IT Senior Operations Analyst is a key leader responsible for the stability, resilience, and continuous improvement of the organization’s IT operating environment. This role provides strategic and hands-on leadership across IT operations, owning mature incidents, problem, and change management practices to minimize risk, reduce service disruption, and enable business objectives. The posit...