Patient Service Representative

Job description

Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: - Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. - Greet patients as they arrive and facilitate the registration process. - Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. - Verify patient demographic information upon arrival. - Update and change insurance information as appropriate. - Collect copayments, coinsurances, deductibles, and balances. - Verify Insurance coverage. - Respond to patient billing or financial inquiries Preferred: Benefits: TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines. - Experience collecting co-payments, deductibles, coinsurance, and balances. - Knowledge of administrative and clerical procedures. - Professional personal presentation and excellent customer service practices - Previous experience and knowledge of insurance. - NextGen Software experience. - Competi...