Team Manager, Sales Engineering

Job description

Team Manager, Sales Engineering At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business. What you’ll be doing: What you bring to the table - Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers - Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience - Partner closely with Sales leaders and Business Development teams - Manage team workload, priorities, and metrics - Act as escalation point for complex customer issues - Lead change management within go-to-market models - Use data to identify trends, coaching, and process improvements - Design scalable onboarding solutions - Balance customer satisfaction with operational efficiency - Strong people leadership and coaching skills - Ab...