Analyst I, Process Improvement

Job description

I. Job Summary With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time. II. Essential Duties and Responsibilities: - Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions. - Communicate and coordinate with business stakeholders working cross departmentally to determine/docu...