Customer Success Manager

Job description

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACI’ers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Customer Success Manager, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! The purpose of the Customer Success Manager role is: The Customer Success Manager (CSM) is responsible for driving customer success and building long term relationships across the Installed P&L, with a strong focus on retention, loyalty, and sustained customer value. As the primary point of contact for a defined portfolio of existing customers, the CSM ensures customers feel valued, supported, and connected to the full value of ACI’s solutions. This role is ideal for someone who enjoys managing a broad set of customers and thrives on proactive, relationship driven engagement. The CSM combines struct...