Casino Services Representative I (Part time; Varied)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE : Casino Services Representative DIVISION: Marketing: DEPARTMENT: Caesars Rewards: GRADE/FLSA STATUS : H9 - Non-Exempt BADGE TYPE/COLOR: Key - Blue: REPORTS TO : Supervisor, Casino Services; Dual Rate Supervisor, Casino Services SUPERVISES: NA: JOB SUMMARY: Ensure that the Caesars Rewards Center operates in a friendly, efficient, and productive manner as players access program benefits and participate in play-based floor promotions and programs. Open and update Caesars Rewards accounts and provide guest information and research services to all patrons while utilizing Caesars Rewards programs. Assist in the execution of casino promotions and special events in various locations . JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Create, verify, and update guest accounts, ensuring database accuracy while conducting basic research on account activity and offers Greet and delight guests with outstanding service, providing information on casino programs, amenities, and the Caesars Rewards program Demonstrate high levels of Spotlight service skills consistently Assist guests with Caesars Rewards, Enrollment Kiosk, and...