Family Specialist

Job description

The Early Learning Resource Center FAMILY SPECIALIST JOB DESCRIPTION: Hourly Rate = $20.52 JOB DEFINITION This individual manages a caseload for the ELRC subsidized child care program of Allegheny County determining eligibility at application and redetermination for families receiving subsidized childcare assistance. The Family Specialist is the single point of contact for families. Family Specialists conduct in-person and phone interviews to gather, verify and evaluate financial and non-financial information and to explain program policies, regulations, and resources. Family Specialists support families in selection of a child care provider and manages the process for enrollment. This work requires a high degree of confidentiality. This individual MUST be a people person, who brings a positive attitude to their work and who naturally responds to challenges with a ‘can-do’ and problem-solving sensibility. The position reports directly to a Family Eligibility Supervisor. RESPONSIBILITIES AND DUTIES 1. Provide an explanation of ELRC services and child care subsidy to families 2. Interview and support families for the purpose of obtaining information, recording, and determining eligib...