Parts Technical Support Specialist

Job description

Join our Raymond Team as a Parts Technical Support Specialist ! The Role: We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you’ll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset—especially in fast-paced scenarios where decisive action drives customer satisfaction. What You’ll Be Doing: - Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels. - Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information. - Maintain and update parts cata...