Host/Greeter, Boston

Job description

The Team: The Hermès Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will primarily work within the fast-paced sales team to support the client experience. The Opportunity: The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique. About the Role: - Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique - Serve as the Host of the boutique and model the company vision of providing extraordinary service to all - Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team - Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure - Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all d...