Research and Adjustments Associate

Job description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Research and Adjustments Associate is responsible for investigating and completing transaction research requests made by internal SoFi staff and SoFi Members for various transactions. Types of transactions that may require research and adjustments include but are not limited to ACH, Wires, Zelle, Debit Card and Credit Card. Additionally, the Research and Adjustments Associate will complete member follow-up on research requests to ensure issues are resolved meeting regulatory timelines. Daily responsibilities...