Capability and Process Manager

Job description

General information Name: Capability and Process Manager Ref #: 59963 Date: Tuesday, April 7, 2026: Full / Part Time: Full Time: Description & Requirements: The Capability and Process Manager is responsible leading an supporting the customer strategy and embedding customer-centric practices across the Dental, Optical and Hearing (DOH) network to deliver exceptional care experiences. This role drives continuous improvement in customer outcomes by shaping processes, managing the Integrated Management System (IMS), building operational excellence and capability, and supporting leaders and teams to ensure a consistent, high-quality, customer-first approach. As a key member of the Operations team, this role also leads a team of subject matter experts in the delivery of key organisational initiatives focused on the continued growth and delivery of the DOH strategy. Responsibilities: - Operational Excellence and Process Improvements - Lead and facilitate key operational excellence initiatives across the network, aligned to the DOH strategy. - Champion the identification and delivery of process and procedure improvements across the business, effectively using data and reporting to draw ins...