At Your Service Agent - Marriott Providence Downtown

Job description

Do you have the J Quality? https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be Job Title: At Your Service Agent Department: Front Office Reports to: Director of Front Office - Learn more about what makes Meyer Jabara Hotels different: Position Summary: - To ensure friendly, hospitable and efficient service to guests on the telephone and in the PBX/guest service center, at all times, in all applicable languages. - Be able to understand and satisfy all customer requests. - Be able to handle messages, faxes, packages and PC services professionally and without failure. Experience: Skills: - Attendance as scheduled is required. - Answer all incoming calls within two rings. - Answer the phone with the agreed speech. - Use the customer's name whenever possible. - Before transferring a call, explain to the customer that you will transfer to the requested phone and await the customer's reply before transferring a call. - Use appropriate farewell greeting. - Prepare the wake-up list accurately. The list has to contain the name, room number, wakeup time and language. - Understand how to program wake-up calls in the system. - Make sure that you use an accurate rooming list for group w...