Customer Success Manager

Job description

About Artisan We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate. We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous. Your Responsibilities: Serve as the primary point of contact for a portfolio of Artisan customers Guide new users through onboarding and implementation, ensuring they quickly realize value Provide ongoing support and education to help customers get the most out of Ava and other AI products Monitor account health and proactively address risks of churn or disengagement Collaborate with Product and Support teams to communicate user feedback and resolve issues Help build and maintain documentation, FAQ...