Patient Experience Partner

Job description

Building Name: CVMC - Central Vermont Medical Center Location Address: 130 Fisher Road, Berlin Vermont Regular: Department: CVMC- PFCC: Full Time: Standard Hours: 40: Biweekly Scheduled Hours: Shift: Day-8Hr Primary Shift: -: Weekend Needs: None: Salary Range: Min $39.17 Mid $48.97 Max $58.76 Recruiter: Jaclyn Kimak: The Patient Experience Partner (PEP) serves as a member of the CVMC Performance Improvement Department and is matrixed with the UVMHN Department of Patient Experience. This position provides support to Central Vermont Medical Center (CVMC) by identifying, understanding, and attending to opportunities to improve the patient and family experience in all care settings at CVMC except Woodridge Nursing Home and Rehabilitation. The PEP facilitates the management and resolution of patient complaints and grievances, and supports CVMC patients, families, providers, and staff to navigate opportunities for improving the patient experience. The PEP utilizes clinical knowledge as well as high level communication, negotiation and mediation skills to achieve optimal outcomes. The PEP is integral to risk mitigation and crisis management, performance improvement, patient safety, and cu...