Banking Services Operations Associate III- Warranty Products (Hybrid - Buffalo, NY)

Job description

** Work Location/Arrangement: This is a hybrid position requiring in-office work four (4) days every week at the M&T Center location in Buffalo, NY. Overview: Supports the regulated cancellation and processing of automobile and recreational product (recfi) dealer warranties at time of early payoff, sold collateral, or total loss. Works closely with internal business partners to process refunds to customers and external partners to ensure customers are receiving the correct refund amounts. Primary Responsibilities: - Process physical and virtual funds received from dealerships and warranty providers utilizing a daily spreadsheet to track funds received. Complete required ticket work, payment slips, and system documentation. - Respond to incoming phone calls from customers on a daily basis, ensuring their questions surrounding warranty refunds are answered. - Initiate outbound calls to warranty providers to ensure we have accurate refund amounts by the required dates. - Monitor warranty cancellation request queue in external vendor system ensuring refund quotes are within required timeframe, are accurate and follow refund regulations. - Use internal control reporting to process expen...