IT Support

Job description

As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure. - Provide fast and efficient technical support to front, middle, and back office users. - Offer support via phone, email, and IT ticketing system. - Handle level 1 and 2 IT support, both in-person and remotely. - Diagnose and resolve hardware, software, and user profile issues on Windows 11. - Install, configure, update, and troubleshoot authorized workstations and peripherals. - Manage identities, groups, and devices via AD and Microsoft Entra ID. - Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint. - Troubleshoot basic network issues related to connectivity, DNS, and access. - Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools. - Perform daily system checks to ensure IT services availability. - Excellent knowledge of Windows 10/11. - Understanding of Microsoft Entra ID and Active D...