DUTCH Upsell advisors - BARCELONA

Job description

Are you commercially driven, customer-focused, and ready to take on a key role within a growing company in the security sector? We are looking for a motivated Upsell Agent to strengthen our dynamic team! Tasks: About the role: As an Upsell Agent, you are the main point of contact for existing customers and ensure they get the most out of their current security solutions. You identify opportunities, respond to individual needs, and offer suitable additional products or services. With your communication skills and service-oriented mindset, you contribute to customer satisfaction and increased revenue. Your responsibilities: - Identify upsell opportunities: Analyze customer needs and determine where additional products or services can add value. - Maintain customer contact: Conduct outbound calls to discuss customer needs and present suitable solutions. - Present products/services: Clearly explain available options and the benefits they offer. - Negotiate and close deals: Convince customers, negotiate terms, and successfully finalize sales. - Follow up and ensure satisfaction: Provide a smooth customer experience and proactively address any questions or concerns. - Administrative task...