Sales Support Specialist

Job description

Hourly Wage: $20.62 plus $6K maximum annualized bonus potential DESCRIPTION/JOB SUMMARY: Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride. RESPONSIBILITIES/DUTIES: •Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience •Proactively address customer needs, resolve issues, and build strong relationships with providers and customers •Accurately process orders and ensure timely follow-through •Identify and act on upsell and cross-sell opportunities to drive sales and secure orders •Support Account Executives by managing accounts, maintaining relationships, and assisting as needed •Contribute to team and company sales goals through direct customer engagement •Serve as a reliable point of contact and maintain clear, effective communication •Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility •Collaborate with...