Service Manager

Job description

Job Description: Looking for your next challenge? As an experienced Service Manager , you will ensure the seamless delivery of e‑invoicing solutions, acting as the primary point of contact and bridging clients, internal teams, and stakeholders to drive successful outcomes. The role blends strategic oversight with hands‑on coordination, with a strong focus on service quality, operational efficiency, and continuous improvement. Thomson Reuters is looking for a Service Manager to join our ONESOURCE Pagero Professional Services team. You’ll work closely with strategic clients across their entire lifecycle - managing initial implementation, ensuring value from their e-document solution, and supporting global expansion. Acting as the overall programme lead, you’ll provide strategic and compliance guidance, helping customers define and execute their global e-document transformation plans. You’ll track progress, align internal and external teams, and deliver on agreed objectives, stepping in as Project Manager for new market implementations when needed. You are the key link between sales, customers, and project teams, safeguarding customer interests while influencing direction and decision...