Manager, Training- Hospitality

Job description

Under the guidance of the Senior Vice President of Hospitality and the direction of the Vice President of Hotel Operations, the Manager Training - Hospitality provides enterprise-wide leadership in hospitality training and development. Responsible for elevating service standards across all hospitality operational areas. Executing the Yaamava Brand Standards and collaborating closely with department leaders and Vice Presidents to deliver a best-in-class guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Assesses training needs and creates comprehensive plans that align with enterprise guest experience goals. Designs and delivers programs that reinforce Yaamava Brand Standards, Brand Champion Tasks, Forbes Travel Guide, Michelin, AAA standards and any other industry awards key to the operations success and brand positioning 2. Performs continual observations and inspections, formally reports findings, and makes recommendations for leadership assessments and continued training on: Compliance with policies, procedures, and controls Improvements to operational effectiveness: Health and safety protocols and standards Employee effectiveness and performance: Standard operating pro...