Associate Manager, Customer Experience (maternity Cover)

Job description

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. As the Customer Experience Associate Manager, you will be responsible for overseeing and maintaining YETI EMEA ’s customer experience to ensure the highest level of customer satisfaction. You will lead a team of customer service representatives , execute and maintain the CX strategy defined by the Global CX team, manage day-to-day performance, and act as a key operational partner to ecommerce, operations, logistics , and vendor management teams. Reports to: Director of Supply Chain EMEA. Key Responsibilities: Team Leadership: Lead, coach, and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. Partner closely with Vendor Management to review performance and service quality of partner agents. Review and submit agent feedback: Mo...