Product Manager - NetZero

Job description

Overview As a Product Manager, Internal Tools at Fanatics Betting & Gaming (FBG), you will build and scale internal platforms and back-end systems that support the entire operations ecosystem across FBG. This role is focused on enabling operational teams—including promotions, rewards, loyalty, and customer support—through intuitive, scalable, and data-driven internal tools that power customer-facing experiences. You will partner closely with operations, engineering, analytics, design, and a Senior Product Manager to define requirements, prioritize roadmaps, and deliver high-impact internal tooling. This role will also support chatbot and AI initiatives by helping translate operational needs into automation, intelligent workflows, and platform enhancements. Responsibilities: - Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration - Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem - Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existin...