Asset Protection Outreach and Engagement Associate, Herald Square - Full Time

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: Our Asset Protection team uses advanced technology and analytics tools to reduce shortage and protect our bottom line. As an Asset Protection, Outreach & Engagement team member, you will have the opportunity to receive training and develop your skills in this role. You will promote a safe work environment and protect our company’s bottom line, through customer service and safety awareness. You will also greet and engage customers and colleagues and patrol high traffic environments to deter and detect potential safety concerns. In this role you will leverage de-escalation techniques to ensure a safe and secure environment for our customers and colleagues. Our goal i...