Services Desk Advisor

Job description

Function Services: Our Company: We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description: The Role: Services Desk Advisors will work with Hitachi sales representatives and customers to discover requirements, create and price professional services proposals, and ensure a smooth sales process. The Services Desk Advisor will take service requests and incoming calls from Hitachi sales representatives and determine the best way to engage the professional services team: select a calculated service from a list; learn more from the customer to select a service; or escalate to Solutions team to pursue a more complex opportunity. The advisor will be res...