Clerk-Call Center

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Position: Customer Service Representative: Hours: Monday - Friday, 8:00 a.m. 5:00 p.m. Reports to: Call Center Supervisor Position Description: The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to: Requirements/Experience: We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy. - Answering telephones and providing assistance to motorist in a timely, courteous and professional manner. - Accurately process, document, route, and record mail correspondence - Handle complaints and investigations - Process citizen complaints and requests via phone and/or correspondence - Research and process correspondence - Adhere to company policies and proced...