Dispatch Supervisor

Job description

Job Requirements – HVAC/Plumbing & Sewer Dispatch Supervisor AA Service Company - Northbrook, IL Position Overview: We are seeking a talented, experienced Lead HVAC/Plumbing & Sewer Dispatch Supervisor who thrives in a fast paced environment and can manage high call volume, scheduling complexity, and urgent service needs with confidence. This role requires leadership, technical understanding of the trades, and a passion for developing people and driving KPIs. You’ll be the central hub of communication between customers, technicians, and management—ensuring smooth operations, excellent customer experiences, and consistent achievement of daily goals. ________________________________________ Key Responsibilities: - Lead daily dispatch operations for HVAC, plumbing, and sewer service teams of roughly 2-4 team members. - Utilize Service Titan to schedule, assign, and track jobs efficiently. - Resolve customer issues promptly and professionally to maintain high satisfaction. - Ensure the team consistently meets or exceeds daily KPI goals. - Strategically schedule technicians to maximize productivity and minimize downtime. - Create and review estimates as needed to support customer and fi...