General Manager - Franchise Operations

Job description

Are you a strategic franchise leader who thrives on scale, performance, and partner engagement? Minor DKL Food Group is seeking an accomplished General Manager – Franchise Operations to provide executive leadership across our national franchise network and drive strong, sustainable commercial outcomes. This is a senior role for a proven franchise or multi-site leader who combines strategic thinking with operational depth and thrives on partnering with franchisees to deliver consistent brand performance at scale. Who are we?: Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of Thai-listed Minor International PCL. With iconic brands including The Coffee Club and Veneziano Coffee, and more than 400 stores across 11 countries, our network employs over 5,000 people globally. For more than 35 years, The Coffee Club has been part of everyday Australian life, built on connection, quality, and community. Our franchise partners are central to that success, and we’re focused on supporting them to grow strong, profitable businesses. What is the role?: Reporting to the CEO, the General Manager – Franchise Operations has overall accountability for...