Medical Assistant, Non-Certified / Patient Services Representative

Job description

Description JOB SUMMARY: The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*. ESSENTIAL DUTIES AND RESPONSIBILITIES: *Physician has the option to delegate this responsibility to a mid-level provider. - Identify self verbally and by wearing name badge at all times while on duty. - Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. - Schedule patient appointments within the prescribed protocol. - Verify all necessary referral and authorization information is in place prior to the appointment. - Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc. - Verify and update demographics and insurance in the practic...