Complaints Works Coordinator

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Complaints Works Coordinator Francis Street - Hull: £32,762 per year (pro rata) 40 hours per week – Monday to Friday 08.00-16.30 6 month secondment opportunity available upon current line management approval We have a temporary 6 month opportunity in the Property Services Regional Complaints team. This will be additional headcount for two Coordinators already in post. Current staff are based in Hull, but this position can be applied for from anywhere in the Northern region if suitable, with a mixture of home and office working. The role of Complaints Works Coordinator will include: - Delivery of high quality and consistent complaint resolution service including the gathering of relevant information, formulating responses and ensuring all customers are contacted in a timely manner - Ensure the timely co...