Project Phoenix – Change Management Business Analyst

Job description

Position Overview The Change Management Business Analyst (CM BA) supports the design and delivery of change management for Project Phoenix across workstreams and regions. This role focuses on workstream-level change impact assessment, communications and content support, training coordination, and readiness tracking, ensuring that end users are prepared and supported through design, testing, cutover, and hypercare. The CM BA partners closely with the Change Management Lead, PMO, functional BAs, regional BAs, and HR/Communications to translate program plans into concrete, trackable activities for end users. Key Responsibilities: Support change impact assessments by gathering input from functional BAs, regional leads, and SMEs; document how new processes, roles, and systems affect specific stakeholder groups. Maintain and regularly update stakeholder lists, organization maps, and change heatmaps for assigned workstreams and regions. Draft and refine change communications (emails, FAQs, intranet posts, meeting decks, toolkits) aligned with the Phoenix messaging framework and branding. Coordinate training planning and logistics: audience mapping, training rosters, schedules, invites, re...