Analyst, Customer Care Policy and Procedure

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board Why you'll love this job: - Have a key role in designing airport agent work processes and developing customer facing policies and procedures representing Customer Care and the Airport agent voice as we enhance policies and procedures, define Gate and Ticket counter optimization, Current and future applications and/or products that American Airlines deliver to the airports and our customers. - This role may also include support work in such topics/areas as deemed appropriate as team managers, and operational responsibilities including travel and on-call rotations. - The role is a part of the Customer Care Policy & Procedures (P&P) team within our Airport Readiness group. What you'll do: As noted above, this list is intended to reflect the...