Customer Experience Specialist

Job description

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences. This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process. Key Responsibilities: - Consult with client to understand their travel preferences, budgets and needs - Provide exceptional customer service before, during, and after travel bookings - Research travel options including accommodations, transportation, and activities - Present customized recommendations and service solutions - Coordinate reservations and confirm booking details - Maintain accurate client records and follow up to ensure satisfaction - Resolve customer questions or concerns in a timely and professional manner Qualifications: Strong communication and interpersonal skills: Comfortable using online systems and booking platforms Self-motivated with the ability to manage time independently High school diploma or equivalent required - Customer service experience preferred (retail, hos...