Interim Communications Manager– Loyalty & Membership Products

Job description

What you'll bring to the team Interim Communications Manager - Loyalty & Membership Products Location: London, Arbor: Hours: 37.5 hours per week: Contract Type: 6 month contract: We are hiring for an experienced Communications Manager to lead PR, storytelling and narrative development for our loyalty and membership products, including Merlin Annual Pass and strategic loyalty programmes and partnerships globally. We are looking for a strategic communications leader with strong consumer PR expertise and experience across loyalty, membership or subscription communications. In this role, you will help shape how Merlin Entertainments communicates value, fairness and long-term benefit to our most loyal audiences, balancing commercial priorities with customer sentiment and brand trust. You will lead communications strategy and PR activity across loyalty products, including announcements, partnerships, pricing and benefit changes, while providing senior counsel on media enquiries, customer sentiment and reputational risk. Working cross-functionally with teams including Loyalty, CRM, Growth, Operations, Guest Experience, Legal and Corporate Affairs, you will ensure communications are clear,...