Product Support Representative - EMEA Region - Skywise Core

Job description

Job Description: Summary The Product Support Representative (Skywise Core) for the EMEA region serves as the primary technical bridge between our digital ecosystem and our airline customers. This is a high impact role focused on deploying advanced digital solutions and ensuring operational excellence. You will act as the technical face of the company, working directly with customers, both remotely and on-site, to navigate the complexities of modern flight operations. Since 2017, we have led the digital transformation of aviation. Through Skywise Core , airlines leverage data driven strategies, AI capabilities, and digital twin technology to enhance decision making and operational resilience. This role ensures our partners maximize these insights to maintain a competitive edge. Primary Responsibilities: 1. Solution Deployment & Integration Lead the technical deployment of digital clusters, managing stakeholders through the scoping, data mapping, and sourcing phases. Oversee system configuration and facilitate User Acceptance Testing (UAT), ensuring technical queries are resolved prior to go-live. Conduct comprehensive customer training and ensure a seamless transition to the "In-Ser...