Client Experience Supervisor - Pacific Time US Based Remote

Job description

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it! We are looking for a Client Experience Supervisor to join our team and add value to our real estate agents experience by assisting with creating a seamless transaction process from contract to close. In this role you will lead a group of remote Client Experience Specialists who directly manage the Client Experience transaction process for the agents. This position will manage a small volume of transactions and serve as the first point of escalation for question and issues. The Supervisor will manage the performance, capacity and workflow of the team and partner with the Client Experience Manager to build the culture of the team. This position is 100% remote. Responsibilities: Team Supervision : Lead a team of Client Experience Specialist to provide “best in class experience” of client experience services. This includes: Collaboration and Servic e: Acts as first point of escalation for questions and issues for the CES team, agents and branch leadership. This incl...