IT Support Administrator II

Job description

Everseen : A leader in vision AI solutions for the world’s leading retailers. The Role: Join our team as a IT Support Administrator II and become a key driver of our technological success. In this role, you will advance your career by maintaining , upgrading, and improving our core infrastructure. You will sharpen your diagnostic skills by resolving issues quickly, build valuable collaboration skills by supporting diverse teams, and gain experience with the full employee lifecycle through hands-on support for onboarding, offboarding, and our proprietary hardware. What you’ll do: Ticket Management & User Support: Manage the full lifecycle of user-generated tickets using our internal Service Desk, from initial response to final resolution. Respond to requests for technical assistance in person, via phone, chat, and email, ensuring clear communication and timely follow-up. Identify, escalate, and redirect issues requiring urgent attention or specialized resources to ensure efficient problem resolution. Technical Troubleshooting & Resolution: Diagnose and resolve technical hardware and software issues across various platforms, including laptops, desktops, mobile devices, and servers (W...