Manager, Airport Operations Programs

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - This role leads one of American Airlines’ most complex and safety‑critical operational environments, guiding high‑risk, high‑volume deicing and widebody activity at ORD during severe weather and peak international flying. It requires close collaboration with multiple departments and partner carriers to shape strategy, training, and execution across essential airport functions. - The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate. What you'll do: - Lead and direct a team of Customer Service Managers (CSMs) responsible for deicing and widebody operations during high‑volume and severe‑weather seasons. - Oversee the creation, executi...