Repair Service Technical Writer

Job description

Purpose of Position: The Technical Writer is part of the Technical Safety & Regulatory Compliance organization and is responsible for research, preparation and documentation of all information necessary to release safety/non-compliance and emissions/environmental recalls to both dealers and vehicle owners. The Technical Writer coordinates with Investigations, Campaign Administration & Execution and Technical Service teams. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America. Job Description: - Research existing service procedures and work with Technical Service Organization to define the most efficient methods to perform a recall repair. - Development and delivery of advanced communications and repair instructions for dealers. - Development of owner notification letters, including the review and delivery to the mailing provider. - Management of timing of communications and workload in coordination with the Campaign Administration Lead and Campaign Responsible (Program Manager) to meet regulatory and internal requirements. - Coordinate and oversee the time study to verify accuracy of the recall repai...