Host Person - Food Sugar Factory

Job description

Competencies: - Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit. - Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure. - Monitors the workflow of the restaurant and escorts guests to tables accordingly. - Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue. - Monitors Open Table and make reservations for customers. - Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.) - Oversees and ensures appropriate rotation of stations regarding guest seating. - Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps. - Updates Open Table and takes reservations in advance as required. - Confirms reservations for parties of 8 or more 24-48 hours prior to the date. - Responsible for making sure the restaurant menus and wine/drink lists are clean and in order. - Maintains attr...