Customer Service Representative - Italian Speaker

Job description

Company Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. The job in brief: Job Title - Customer Service Representative - Italian Speaker Location - Madrid: Working model – Hybrid from Madrid, Remote from Spain Team - You will join the Customer Service Team in the Post Sales department Level - Professional: Contract - Permanent, full time (36 h/week) Job Description: We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and English , keep on reading, as you might be the perfect fit for this job. What your impact will be: - Deal with inbound and outbound phone calls, emails, and live chats from Customers. - Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution Qualificati...