IT Support Accelerator

Job description

If you are a current Barnard College employee, please use the internal career site to apply for this position. Job: IT Support Accelerator Reporting to the IT Support Manager, the Support Accelerator will assist in transforming BCIT's customer service and technical support mechanisms. In addition to responsibilities assisting with intake and first-level troubleshooting on student, faculty and staff IT issues, the Support Accelerator will surface opportunities to automate routine interactions and requests, permitting the remainder of the User Services organization to concentrate on the non-routine work. This role strengthens self-service resources, improves knowledge delivery, and helps identify opportunities for automation (including AI tools) to reduce repetitive work and increase efficiency. The position is on-campus, 9 am - 5 pm Monday - Friday, with the possibility of remote days when focusing on an initiative. Job Description: Key Responsibilities: Serve as a front-line technology support contact as part of the Front Desk Operations team, assisting walk-in, email, and phone clients while managing ticket intake, resolving first-level issues, and identifying opportunities to exp...