Director, Technical Customer Success

Job description

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title: Director, Technical Customer Success Job Description: The Director of Technical Customer Success is a senior, customer‑facing leader responsible for driving post‑sales value realization, adoption, and long‑term strategic growth across a portfolio of key and strategic customers. This role serves as a trusted advisor to customers and an internal orchestrator across Sales, Applications, Service, Product, and Operations to ensure measurable customer outcomes. This leader brings a customer‑obsessed mindset, strong technical credibility, and disciplined program leadership to complex, high‑impact customer engagements. They operate comfortably in ambiguity, take personal ownership for outcomes, and drive progress through influence rather than formal authority. Success in this role requires e...