Customer Experience Specialist (Order Management) (m/f/d)

Job description

Join our rapidly developing and growing team! As the Customer Experience Specialist (m/f/d) you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated. Key Responsibilities: - Manage daily customer order activities and ensure data accuracy. - Foster strong customer relationships with a proactive, customer-centric approach. - Resolve issues independently using support tools and escalate when needed. - Drive continuous improvement and support service level enhancements. - Share customer insights across teams to improve experience and anticipate needs. - Embrace new systems, processes, and lead assigned initiatives (e.g., Key User). - Ensure compliance with quality,...