Service Operations Coordinator - Projects

Job description

Job Description Title: Service Operations Coordinator – Projects Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Coordinates work of Field Service Technicians to achieve successful completion of department goals. Key Accountabilities: - Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction. - Investigate and resolve customer complaints. - Establish, build and maintain customer relationships. - Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability. - Audit field se...