Customer Liaison (Project Manager)

Job description

Description Take-off with Pilatus! If you would like to be part of an outstanding team of aviation enthusiasts, we invite you to explore our job opportunity in Westminster, MD. The Customer Liaison (Project Manager) serves as the primary point of coordination between customers, maintenance teams, Flight Operations, and Original Equipment Manufacturer (OEM) technical support. This role ensures a seamless customer experience before, during, and after maintenance events by managing work order preparation, logistics coordination, AOG support, and ongoing customer communication. The position supports operational efficiency, regulatory compliance, and customer satisfaction across all service activities. Essential Duties/responsibilities: - Prepare and coordinate work order packages prior to customer aircraft arrival, including logistics planning and Flight Operations coordination. - Act as the liaison between customers, Pilatus service teams, and OEM technical support engineers (TSEs) to ensure timely resolution of technical and service-related matters. - Provide proactive customer communication throughout maintenance visits.. - Assist Team Leaders with shop scheduling, work prioritizati...