Customer Experience Representative

Job description

Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you! Job Type: Full-time: Rate: $21.00-23.00/hr. plus commissions and overtime pay if applicable Location: Onsite in our Burlington or Essex Office Responsibilities Include: - Ability to prioritize and organize effectively - Ability to utilize problem solving techniques with high end broad band equipment - Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system) - Knowledge of basic mathematics - Knowledge of video, broadband, and phone products and services - Knowledge of common phone etiquette and de-escalation techniques - Able to communicate clearly, educate customers and promote/sell company services - Able to work independently and plan accordingly to complete daily assignments - Must be flexib...