Reservations Team Leader

Job description

Company Description Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you to explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through. Job Description: As Reservations Team Leader, you will play a key role in coordinating communication and supporting daily operations. You'll guide and support the reservations team, converting enquiries into bookings and ensuring smooth processes. Working closely with the Reservations Manager, you'll coordinate reservations and enhance guest experiences by promoting upselling. With a focus on seamless arrivals, loyalty, and team development, you’ll ensure our guests enjoy an exceptional stay from the very start. Qualifications: What you will bring to the role: - Experience in hotel reservations (preferable in a supervisory role within a luxury brand) with a proven record of effective customer complaints management - You are well organised individual, who can work well independently and as par...