Manager - Sales & Service Delivery

Job description

The Gig: The Manager of Sales and Service Delivery is responsible for leading and elevating a high-performing team of Inbound and Outbound Voyage Planners to drive sales growth, service excellence, and operational consistency. Reporting to the Sr. Manager of Global Sales and Service Delivery, this role oversees 40–50 reports and is accountable for performance management, metric development, forecasting, quality assurance alignment, and revenue optimization. This leader balances tactical execution with strategic thinking — ensuring strong sales performance, disciplined operational standards, and a culture rooted in accountability, development, and RockstarService. The Manager of Sales and Service Delivery partners cross-functionally to continuously refine processes, improve performance visibility, and support scalable growth of the direct sales organization. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days. Essential Responsibilities: Sales & Revenue L...