E-Commerce Operations Intern

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE: The E-Commerce Operations Intern will support the monitoring and optimization of online operations performance, contributing to the improvement of service levels and operational efficiency, with a focus on the Employee Online Store. The role is highly operational and combines data analysis, cross-functional coordination, and day-to-day execution, with exposure to logistics flows, store fulfillment performance, and digital KPIs. RESPONSIBILITIES: - Monitor and analyze key e-commerce operational KPIs (lead time, pending orders, cancellation rate, return rate, stock availability, etc.), identifying actionable insights. - Support root cause analysis in case of performance deviations (e.g., increase in return rate, delays, cancellation spikes). - Work daily with Excel to track and analyze operational performance. - Perform data checks and ensure accuracy of prod...