Shift Leader

Job description

Job DetailsJob Location: 154 Cleveland - Cleveland, OK 74020Position Summary: Shift Leaders provide direct supervision and ensures all crew members work efficiently and effectively during their shift. Shift Leaders do not have a minimum hour requirement. Primary Responsibilities: The following information represents the majority of the duties performed in the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary. Responsible for adhering to restaurant performance standards such as ensuring all crew members are actively working at their assigned stations/duties while on the clock, regulating workflow, reassigning crew as needed through the shifts. Supports labor goals by reducing crew if business volume slows. Responsible for resolving guest concerns, either in person or via phone. Uses good judgement when determining if customer credit is necessary. When credit is necessary, provides appropriate documentation of the decision so that audits can be completed. Ensures guest needs are met throughout the shift by such activities as ensuring enough dough is prepared, quoted delivery times are accurate, drivers are verifying orders at...